The Federal Competition and Consumer Protection Commission (FCCPC) announced on Tuesday its intention to collaborate with electricity Distribution Companies (DISCOs) and key stakeholders to enhance transparency and accountability in metering processes
Mr. Ondaje Ijagwu, FCCPC’s Director of Special Duties and Strategic Communication, revealed in a statement released in Abuja that the engagement seeks to alleviate concerns regarding Ikeja Electric Plc and other DisCos’ phase-out of Unistar prepaid meters, following extensive consumer grievances.
He emphasized that the discussion would also ensure DisCos assume responsibility for replacing outdated meters, without transferring additional costs to consumers.
Ijagwu said the Commission would work to ensure that DisCos complied with regulatory guidelines, preventing consumers from being unfairly charged or placed on estimated billing.
”Recent announcements by Ikeja Electric Plc indicated that the Unistar prepaid meters, first deployed over a decade ago, will no longer be supported from November 14, due to technological upgrades and the Token Identifier (TID) rollover issue.
”The FCCPC has observed rising anxiety among consumers over potential financial burdens, particularly whether they will be required to cover the cost of replacement of meters.
”Further concerns relate to the possibility of consumers being placed on arbitrary estimated billing during this transition, which would violate existing rules.
”These concerns have been worsened by insufficient communication from the DisCos about the phase-out process, leading to uncertainty and distrust.
”In line with its mandate to protect consumers and promote fairness in the Nigerian marketplace, the FCCPC is actively engaging key stakeholders.
”The stakeholders are, the Nigerian Electricity Regulatory Commission (NERC), Nigerian Electricity Management Services Agency (NEMSA), and the eleven (11) DisCos,” he said.
