Ibadan, Nigeria — Polaris Bank has reiterated its commitment to exceptional customer service and sustainable business partnerships through deeper engagement with clients across the country.
This commitment was once again demonstrated last Thursday at the Polaris Bank Global Trade Forum held in Ibadan, which brought together key stakeholders, business leaders, and customers from across the South-West to discuss growth opportunities and strengthen collaboration.
The well-attended event featured the Bank’s Executive Director, Retail and Commercial Banking, Mr. Chris Ofikulu, who expressed deep appreciation to customers for their loyalty and continued partnership.
In his welcome remarks, Mr. Ofikulu acknowledged participants who traveled from Kwara, Osun, Ogun, Ekiti, Ondo, and across Ibadan, noting that their presence underscored the strong trust and relationship they share with the Bank.
“Your presence here today reflects the deep bond you share with Polaris Bank. We value your partnership and sincerely appreciate your continued support,” he said.
He explained that the Forum forms part of Polaris Bank’s broader mission to deliver exceptional customer experience and enhance engagement with clients nationwide.
“This event goes beyond banking—it’s about partnership and shared success. Every interaction with Polaris Bank should reflect our core values of excellence, empathy, and innovation,” Ofikulu added.
He further noted that the timing of the forum coincided with the recently concluded Customer Service Week, making it a fitting occasion to celebrate customers’ loyalty and trust.
Speaking at the event, Mrs. Bukola Oluyadi, Group Head, Customer Experience and Value Management, reaffirmed the Bank’s vision to be the preferred financial partner for businesses across Nigeria.
“Our mission is to empower enterprises and enable growth. This forum is a platform to listen, learn, and explore how we can continue to meet your evolving needs,” Oluyadi stated.
Mr. Ayo Adesanya, Acting Divisional Head, Operations, highlighted Polaris Bank’s role in facilitating trade and simplifying cross-border transactions.
“We ensure proper verification of trade documents and offer payment services at minimal cost, making international transactions easier and more secure for our customers,” he explained.
Delivering the keynote address, Mr. Anthony Anichebe, Sector Lead, Agric Exports, Manufacturing, and General Commerce, spoke on the importance of exports to Nigeria’s economy and the Bank’s support for businesses in that space.
“Exports are vital to diversifying our economy. Polaris Bank provides tailored financial solutions that help businesses navigate global markets and thrive,” he said.
Also addressing participants, Mrs. Olayemi Agbe-Davies, Head of Treasury, gave an overview of Nigeria’s economic outlook, citing improvements in oil production, gradual inflation slowdown, and growing foreign reserves as indicators of recovery.“
The outlook is promising, and Polaris Bank remains positioned to support your business through trade finance, treasury solutions, and currency management,” she added.
Rounding off the session, Mrs. Olaleye Arinola, Trade Services Officer, spoke on the Pan-African Payment and Settlement System (PAPSS), a revolutionary platform that simplifies cross-border transactions within Africa.“
PAPSS enables seamless payments in local currencies, eliminates conversion costs, and enhances intra-African trade. It’s fast, secure, and built to promote business growth across the continent,” she explained.
The Global Trade Forum provided an engaging platform for dialogue between Polaris Bank executives and customers, reinforcing the Bank’s dedication to customer-centric innovation and sustainable partnerships.
Polaris Bank remains steadfast in its commitment to delivering exceptional service, empowering enterprises, and helping customers succeed in the global marketplace.
